Technology is enabling DIY in all business departments with key benefits being greater efficiency and ownership. Research is no exception. Some neat products to enable DIY, in-house management and consultancy-based operations for research vary from analytics support to real-time surveying. Check out GutCheck, 20|20 Research and Qualtrics as a few suggestions.
A word of caution - good operators never blame their tools! Always seek professional guidance on implementation, methodologies and best-practice.
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